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The Reconnected Organization

The Reconnected Organization

Author Archives: rawnshah

So Long, Thanks for All the Fish, and … Welcome

01 Monday Jul 2013

Posted by rawnshah in Uncategorized

≈ 9 Comments

Tags

ibm, welcome

Before I welcome you to the new site, I must say
Goodbye! Au Revoir! Adios! বিদায়!さようなら! Selamat Tinggal!

rawn-swordAt the end of June 2013, I voluntarily left my role at IBM as strategist, program manager, internal consultant, mentor, and collaboration conspirator, after 13 years with this global family. This has given me the chance to explore new options as well as formally rekindle my role as an advisor to other organizations.

I would like to thank all the folks I’ve worked with over the years at IBM. It is still a great place for experience, global perspectives and the on-goings and needed perspectives of a truly global, not just multinational, corporation. While my job had always been in IBM Software group, I have worked with great people in almost every business unit on a meaningful level at some point or another. It has afforded me interesting opportunities over the years. There are simply too many to name, and many with whom I will continue to stay connected.

I received first hand experience along with questions and conundrums that often emerge with early experimentation and advising other organizations that others often do not encounter until some years of maturity. I’d advise the company to stay the course for transforming itself into a social business and to hold onto its remaining experts directly working on these challenges first hand.

There have been many such moves of thought leaders in Social Business across the industry in the past year, particularly between companies or becoming independent leaders of their own:

  1. Susan Scrupski lead for the Social Business Adoption Council at Dachis left to form a new group, Change Agents Worldwide
  2. Sameer Patel joined SAP and is now Global Vice President and GM of Enterprise Social and Collaboration Software.
  3. Dave Gray moved on from his SVP Strategy role at Dachis Group to focus on his speaking, and book
  4. Peter Kim left his Managing Director role at agency R/GA to rejoin Dachis Group as Chief Solutions Architect
  5. Kat Mandelstein left her Director of Marketing role at IBM to join Ant’s Eye View later acquired by PwC Consulting.
  6. Chris Carfi left Ant’s Eye View to join startup Swipp as VP of Platform Products.
  7. Jackie Huba left Ant’s Eye View to pursue success with her new book, Monster Loyalty.
  8. Richard Rasthy moved from the enterprise life at Schneider Electric to join technology-consulting firm, Infosys.
  9. Claire Flanagan moved from her Director position at CSC to join software vendor Jive as Director of Business Value Strategy
  10. Simon Scullion has moved from his Collaboration Lifeguard role at CSC to form Social Edge Consulting in Spain.
  11. Greg Lowe has moved from Yammer to join social and compliance software vendor Actiance as a Social Business expert
  12. Maria Ogneva moved from her role at Yammer, about a year after their acquisition by Microsoft, to join Salesforce.
  13. Emanuele Quintarelli moved from Italian consultancy, Open Knowledge to lead the Digital Transformation practice over at Ernst & Young
  14. Jamie Punishill left his role as Global Head of Content & Digital Distribution at Thomson Reuters, and is “looking for the next big thing”.
  15. Chris Heuer left Deloitte Consulting to formally re-launch consulting network, Adhocnium
  16. Eugene Lee left as CEO of SocialText and now serves on a number of boards
  17. Michael Idinopulos moved from GM of SocialText to become CMO at PeopleLinx
  18. Mike Gotta returned to his roots at Gartner as Research VP
  19. Jamie Pappas joined Akamai Technologies as Director of Corporate Communications & Social Marketing
  20. Mitch Lieberman formerly VP Marketing of Sword Ciboodle joined DRI as Managing Partner
  21. Trisha Liu moved from her Enterprise Community Manager role at HP to join software vendor, FactorLab
  22. Gautam Ghosh has joined Philips as GM of HR Strategy & Projects in India
  23. David Meiselman moved from his Director of Digital/Web Strategy to VP of Digital Marketing at Actifio
  24. Liz Philips has moved from her role as Social Media Manager for TaylorMade-adidas Golf to join Qualcomm
  25. Ranjun Chauhan left his role in Corporate Social Intelligence Strategy at IBM to join HootSuite
  26. Luis Suarez from my former team for enterprise adoption has made a move inside IBM to join the CIO organization.

There are certainly many more names I did not include here. Please feel free to point out other moves recently. These some of the brightest folks in the industry and I’m glad to have met them all and wish them luck. Jeremiah Owyang of Altimeter keeps an active record of people on the move in the industry, if you are further interested.

Where am I heading?

I will continue my blogging on Forbes, hopefully with more regularity. I will look closer at many organizations and vendors involved in Social Business focused on my key interests: work ethos, collective collaboration, leadership values, process transformation, enterprise adoption, and social analytics.

I will also continue to speak at leading industry events in the US and externally. My new blog & web site www.rawnshah.com will provide a unifying narrative to the work and interests I focus on, and soon, the services that I offer.

I will be making appearances at various events that should appear on the calendar for the site. If you would like to discuss the social business industry, work factors and the evolving nature of business, please feel free to contact me.

I will soon be committing to a new stealth mode startup with other noteworthy industry experts to solve a crucial but long-persistent challenge that still exists while working at and managing an organization. My first startup, RTD Systems & Networking, was back in the early and mid-1990s, when the Web was young. It gave me the experience to later help with the success of magazines like JavaWorld and LinuxWorld, and launched my writing career.  

As a former editor/journalist friend once blessed upon me: 

 He’s one of those lucky few who can see what’s possible to accomplish with emerging technologies AND can figure out ways to make them happen … I’ve learned that when Rawn starts raving about something new, I need to pay attention to it. 

So, I hope a new startup will create more serendipity to greater things. For July, a pleasant vacation in Florida, Barcelona and Italy awaits. As Forrest Gump said, “That’s about all I got to say bout that” (for now).

My Top Six Topics

21 Friday Jun 2013

Posted by rawnshah in Uncategorized

≈ Leave a comment

Over the years, I have focused on a number of different topics from the technical to business management as a science. My recent work has been in six key areas:

  • Work Ethos
  • Collective Collaboration 
  • Leadership Values
  • Process Transformation
  • Enterprise Adoption
  • Social Analytics

These are all inter-related in a complex fashion but to say it simply:

Work Ethos is what gives us meaning and purpose in the work we do. Collective Collaboration and shared passion accelerates this ethos. Leadership values develop from collaboration and ethos and drive how the overall enterprise is performing. This is often envisioned in how we run our processes and how all workers adopt these practices. Finally analytics gives the full view of the effect and impact of these changes across all those involved.

 

Enterprise 2.0 Reaches Further With Mobile and Big Data – Forbes

14 Friday Jun 2013

Posted by rawnshah in Forbes

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Tags

e20, e2conf, eurovision, flextronics, google, process transformation, workday

The flagship event for the field of Social Business, the Enterprise 2 Conference by UBM Tech, is just around the corner, next week in Boston and it is time to take a look at the state of things. I talked to Amit Singh, President of Google Enterprise, and Stan Swete, CTO of Workday to get their perspectives on how enterprise-scale IT is evolving, and looking beyond the IT department: how is this changing the way we do business?

Read More on Forbes [published Jun 14th 2013]

6 Tech Gadgets Every Blogger Dad Needs On The Go

12 Wednesday Jun 2013

Posted by rawnshah in Forbes, Uncategorized

≈ 2 Comments

Tags

blogging, gadgets

I’ve been to enough conferences over the past 20 years as a writer/blogger to know what you carry with you can make or break a timely story. There have been numerous events when I ran into someone really interesting, and needed to capture the conversation in the moment. So for Father’s day, I offer my suggestions on the tools I use and tips I’ve learned over the years to make the best of such moments.

Today, practically anyone can become a news source as a blogger. It makes the meeting more memorable, saves the conversation to be re-shared with others if allowed, and can have a side benefit of adding to your social reputation. To that end, here are my suggestions for Father’s day: a short list of useful gadgets and items to help that well traveled business dad to get that story.

Here’s the short list of the carry-no-bag solution I prefer

Read More on Forbes…

The Pearl Of Leadership Comes From Collaborative Action

07 Friday Jun 2013

Posted by rawnshah in Forbes, Uncategorized

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Tags

books, dan pontefract, leadership

Dan Pontefract with his book, Flat Army (image: Dan Pontefract)

Serendipitous to the opening chapter of the book, The Mona Lisa Is So Small, I was at the Museé de Louvre visiting the magnificent collection of Italian masters when I received notification of a copy of Flat Army: Creating a Connected and Engaged Organization (Wiley 2013). My reaction was quite sympathetic to Mr. Pontecraft’s own experience per his introduction: Upon entry, crowds of people & tour groups would rush right away upstairs to see the Mona Lisa first and foremost ignoring master works all around for notoriety. Popularity by itself is not leadership in my view.

[Personally, I was enamored by the enormity of the Veronese Paolo Caliari’s,The Wedding Feast at Cana at the opposite end of the same room, for the fascinating amount of networking that occurs in any political wedding ceremony.]

Flat Army covers a lot of interesting idea sources from both the immediate management and social science fields but also a good deal of history and culture. From the idea of Guanxi to the Multilevel Neural Network of North East Italy; from the Christmas Truce of 1914 on the Western Front in World War I, to the sociology of why bus riders won’t share seats; from JP Rangaswami’s thoughts on trust, to Leo Apotheker’s brief but tumultuous and guarded reign at HP.

Read More on Forbes…

Accessible Thought Leadership among the Thinkers50

01 Saturday Jun 2013

Posted by rawnshah in Forbes, Uncategorized

≈ Leave a comment

Tags

daniel pink, don tapscott, infographics, ken robinson, thinkers50, umair haque

Top 5 Social Media Influencers of the Thinkers50 (infographic: Rawn Shah)

Top 5 Social Media Influencers of the Thinkers50 (infographic: Rawn Shah)

Every two years since 2001, the Thinkers50 project by McGraw-Hill has scored the leading business management researchers and thinkers of the world, who focus on world-changing ideas, a view that management is essential to human affairs and that new thinking can create a better future. As fellow Forbes columnist, Steve Denning indicates, this management revolution is already happening pointing to the work of some of the same thought leaders on that list—and others who should also be considered—showing the path to this better future.

Read more … on Forbes

A Credit Card Built Community-Strong

20 Monday May 2013

Posted by rawnshah in Forbes, Uncategorized

≈ Leave a comment

Tags

barclaycard, interviews, paul wilmore

At the annual Lithium Technologies LiNC conference in April, I heard about an innovative approach to credit cards in the Banking industry that is built on the core ideas of social business: a community-driven credit card fromBarclaycard USA. This is a solid business product that makes sense to customers, supports the business, and combines financial responsibility with the engagement of its customer community.

This is more than just an attempt at shifting customer support to online, but a redesign of well-known product (a credit card), where customers have become stakeholders. They have transparency to the success of the product with visibility of the P&L statement, input into P&L decisions and by educating each other to become more financially responsible.

Read More on Forbes…

Paul Wilmore (photo: Rawn Shah)

Paul Wilmore (photo: Rawn Shah)

I spent 30 minutes with Paul Wilmore, Managing Director for Consumer Markets, Barclaycard USA to talk about what makes their model different and what they are learning from this new product model designed around social business principles.

Scaling Marketing and Customer Support with Trusted Content

30 Tuesday Apr 2013

Posted by rawnshah in Forbes, Uncategorized

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Tags

content marketing, process management

Rob Tarkoff, CEO of Lithium Technologies speaking at LiNC13 (source: Rawn Shah)

Content marketing has become a growing trend to reach out to potential customers online, supplanting traditional advertising. According to MarketingProfs and the Content Marketing Institute, more than half (55%) of B2C marketers plan to increase their content marketing spending in 2013, on average constituting 28% of their budget. Advertising as a means to draw an audience is still a big spend but reading actual content rather than just clicking on an ad is starting to draw online readers attention.

The debate now is not whether content marketing is a viable strategy but whoshould be creating that content, and what can you trust. It’s plain and simple, with social media tools easily available everywhere online, it is possible for anyone to take up shop and start creating content, claim themselves as experts on a topic and write away. We suffer from the reality of Internet-scale. Per Author & Professor, Clay Shirky, rather than an economy of scarcity, we face an economy of abundance. Content is so easily available we need systems to help us find the relevant, useful, trusted ones.

So, how can a reader trust content?

Read More on Forbes…

Video

Can Social Business Reshape the Organization?

10 Friday Aug 2012

Posted by rawnshah in Speaking

≈ Leave a comment

Tags

organizational design, work ethic

Presented at Social Business Forum 2012, June 4-5th in Milan Italy

http://vimeo.com/45428138

 

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