From Forbes: Do The Best Places To Work Perform Better In The Market?

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We see lists of best places to work appear every year. They are great for employees and those interested, but how about for the organization? Does having a healthy and engaging company culture translate into success? Dr. Andrew Chamberlain, Chief Economist of Glassdoor took a closer look at how such companies performed.

Originally posted on Rawn Shah – Connected Business – Forbes http://ift.tt/1IxONvl
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From Forbes: Software Developers Overflow With A Helpfulness Culture

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Software developers are not like others. There is a difference in the culture that people in these roles grow up with. My career began in this space, and at first, I used to think it was an American thing. In the years of talking to and working with developers and […]

Originally posted on Rawn Shah – Connected Business – Forbes http://ift.tt/1OjaK2S
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From Forbes: Social Business Processes Come To Small-Medium Businesses

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When we speak of social business systems integrated with enterprise processes, people tend to imagine large company that is undertaking a significant project to transform some aspect of their business. Many vendors aim products for large businesses with many thousands of employees or people participating in the activity. It is […]

Originally posted on Rawn Shah – Connected Business – Forbes http://ift.tt/1GL0Wj4
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From Forbes: Taking HR Analytics beyond Technologists

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Dave Ulrich’s widely adopted model separates the roles in HR into four specializations (see Fig 1). The trouble here is that analytics has a strong part in all these roles, while it has historically been the domain of the Administrative expert, particular among those who run HR Information Systems/Services (HRIS). […]

Originally posted on Rawn Shah – Connected Business – Forbes http://www.forbes.com/sites/rawnshah/2015/04/13/taking-hr-analytics-beyond-technologists/
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From Forbes: What Were They Thinking? The Logic Behind Emotional Decisions

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Why do peacocks have impressive tails when they are heavy, burdensome and possibly life-threatening in their natural environments? Starlings chirp even more loudly as they approach danger, making predators aware of their location, but warning other starlings away. Likewise, why do folks like Bill Gates, Mark Zuckerberg and others drop […]

Originally posted on Rawn Shah – Connected Business – Forbes http://ift.tt/1GPWDSl
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From Forbes: Which Is More Effective: Anger, Calm Or Happiness?

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Which of these three do you think is more effective at creating Commitment: Anger, Calm or Happiness? In reading Eyal Winter’s book, Feeling Smart: Why Our Emotions Are More Rational Than We Think (PublicAffairs, Dec 2014), I came across an interesting research in psychology that describes the human condition. His […]

Originally posted on Rawn Shah – Connected Business – Forbes http://ift.tt/1EvvnZg
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Lecko Market Analysis – External Communities

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MarketAnalysis-ExternalLecko’s Enterprise Social Networks study also looked the tools that suit external communities, usually customer-facing or for partners. I was thinking earlier that the study did not include companies like Lithium in their study but was proved wrong in this chart. While not in their deep analysis per tool later in the document, they do list them here.

Their description of the groupings:

  • A – Solutions that incorporate opening to the outside
  • B – Solutions that work on the borders of the company

They indicate that most ESNs “are a long way behind social CRM specialists (Dimelo and Lithium)”.  I’ve not watched Dimelo before (based in Paris & Munich) but it makes sense in catering to the French top 40 companies. Lithium frequently ranks as a winner in CRM Idol, the industry awards for this product category.

The big gap between the functional capabilities of these two compared to the ESN pack is so stark, it is hard to ignore. The capabilities if you interested are as follows:

  • Enable partner/customer sign-up, and supply the tools for conversation with them;
  • Differentiate between internal and external;
  • Coordinate a support community;
  • Organise competitions;
  • Discuss the organisation’s products; Monitor customer activity;
  • Send newsletters;
  • Handle social media pages;
  • Manage online visibility of the platform.

This doesn’t seem like asking for much, but I would gather the difference is in the quality and depth of the offerings.

Market Analysis by Productivity in Lecko ESN study v7

MarketAnalysis-ProductivityAnother interesting chart from the recent Lecko ESN study shows collaboration tools by how they facilitate Productivity in two dimensions (Social functions, Business line functions).

The three groupings are as follows:

  • A – Solutions focused on personal and collective productivity (e..g, Google Apps, Jive, MS Office 365+Yammer, IBM Connections, Sitrion +SP, Microsoft Sharepoint 2013)
  • B – Tools that integrate their collaborative and social functions with the online office suites of Google, IBM or Microsoft (e.g. KnowledgePlaza, blueKiwi, Atlassian Confluence, eXo platform, etc.)
  • C – Purely social solutions not operating in productivity but encourages employee interaction.

My thoughts on this is that this chart focuses on gaining market acceptance by their own primacy (those in A), and the challengers who gain the extra push from integrating with known major suites (B). Those in (C) are standalone.  Some of these stem from their roots in document and knowledge management and evolution into social platforms.

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